Refund policy

Your 100% satisfaction is guaranteed on any product you buy from us. Lanallama will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.

Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued as a merchandise credit to be used on your next purchase/exchange. Items returned after 90 days will be shipped back to the customer.

Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history.

See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order - we love to hear from our customers!

Lanalllama is not responsible to pay for shipping returns. 
Customer will return the item via the shipper of their choice to :

Lanallama LLC 
12 Leonard Street

Glen Cove, New York 

11542